GET HELP — MI Bridges
Access Your MI Bridges Account
If you get Medicaid or food assistance, this is where you will receive important notices. Make sure you can log in and that your information is current.
Can you login?
MDHHS sends important notices about your Medicaid to your MI Bridges account. If you can’t log in, you could miss a letter that asks you to do something by a certain date.
Follow the steps below to log in. If you forgot your user ID or password, use the links on the login page to get back in. Don’t keep guessing: too many wrong tries will lock your account.
Don’t have an account yet? Click Create an Account on the MI Bridges home page to set one up.
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Are you stuck?
A local navigator can help you for free.
Update your contact information
MDHHS sends letters to the address, phone number, and email they have on file. If you’ve moved or changed your number, you could miss a notice and lose your coverage without knowing it.
Updating it takes a few minutes. Use Report Changes on your MI Bridges dashboard. This is the step that updates your Medicaid. Changing your profile only updates your login information.
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Can’t get online?
Call the Beneficiary Help Line at 1-800-642-3195,
Monday through Friday, 8 a.m. to 7 p.m.
Which plan do you have?
This five-to-six step walkthrough helps you find your plan type. This is genuinely difficult to find, which makes the walkthrough valuable.
Find a navigator
Kalamazoo has several navigators available free of charge. Click on the names to access more information.
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Call the MDHHS Beneficiary Help Line at 800-642-3195 (TTY 866-501-5656).
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Dedicated Medicaid line: Patients can speak directly with a Medicaid Navigator for assistance. (269) 349-2641 ext. 706
In-person Navigator support: Patients can stop by to meet with a Medicaid Navigator. Appointments are not required.
Monthly Town Halls: November 21 and December 19 at 505 E. Alcott St., Kalamazoo, MI, 49001
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Walk-in hours: Monday-Friday, 8:00 AM to 4:30 PM at 505 S. Park St., Kalamazoo, MI 49001
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Walk-in hours: Monday-Friday, 8 AM to 5 PM at 615 E. Crosstown Parkway, Kalamazoo, MI, 49007
24/7 Urgent Care/Access Center: Monday-Friday, 8 AM to 8PM at 440 W. Kalamazoo Ave., Kalamazoo, MI 49007
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Financial counselors at all main sites, Monday-Friday, 8 AM to 4:30 PM
Financial counselors are located at Bronson Methodist Hospital (601 John St., Kalamazoo, MI 49007) on the 1st Floor of the Medical Office Pavilion, directly behind the main Information Desk. They can be reached at (269) 341-6120.
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ClaimAid 1st floor office, walk-in, at all hospitals Beacon Hospital, 1521 Gull Rd., Kalamazoo, MI 49007
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Featured Navigator
The Family Health Center can help you with Medicaid renewal!
Keeping your information current will help maintain your Medicaid coverage.
Insurance navigators can:
Update your information
Answer questions
Help complete renewals
Call (269) 349-2641 ext. 706 or visit fhckzoo.com for help!
